Privacy Policy

1. Who We Are

This service is operated by Know Your Risk NZ (knowyourrisk.co.nz). We provide property hazard information for addresses in Auckland, New Zealand.

2. Information We Collect

We may collect the following types of information when you use our service:

• Address searches: The property addresses you enter to generate reports.
• Payment information: If you purchase a report, payment is processed securely through Stripe. We do not store your card details.
• Email address: If you contact us or provide an email for report delivery.
• Usage data: Anonymised analytics such as page views, browser type, and general location (country/region) to help us improve the service.
• Cookies: We use essential cookies to operate the site and may use analytics cookies. You can disable cookies in your browser settings.

3. How We Use Your Information

• To generate and deliver property hazard reports you request.
• To process payments securely via Stripe.
• To respond to enquiries sent through our contact form or email.
• To improve and maintain the functionality of the service.
• To comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

4. Third-Party Services

We use trusted third-party services to operate this service:

• Stripe – payment processing. Subject to Stripe's privacy policy.
• Supabase – database and backend services.
• Mapbox / LINZ Basemaps – mapping data and aerial imagery.
• Auckland Council, LINZ, GNS Science, NIWA – public hazard datasets.
• Resend – transactional email delivery.

Each of these providers has their own privacy policies governing how they handle data.

5. Data Storage & Security

Your data is stored on secure servers. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

6. Your Rights (NZ Privacy Act 2020)

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate information.
• Ask us to delete your information where we no longer have a lawful basis to retain it.

To exercise these rights, contact us at support@knowyourrisk.co.nz.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the service after changes constitutes acceptance of the revised policy.

8. Contact

If you have any questions about this Privacy Policy, please contact us at support@knowyourrisk.co.nz.